Privacy Policy – SGZ MINERALS

Last updated: June 7, 2025

1. Company Information

SGZ MINERALS is a legally registered company in both Peru and the United States. Our main warehouse is located at Urb Javier Heraud MzP Lt2, Ate, Lima, Peru. We operate internationally and participate in artisan events in the U.S. throughout the year.
For privacy-related inquiries, please contact us at: sales@sgzminerals.com

2. Information We Collect

We may collect and process the following personal data from users:
– Full name
– Email address
– Telephone number
– Any personal information voluntarily provided via forms or contact methods
We do not collect sensitive personal data such as government-issued IDs or financial details through our website.

3. How We Use Your Information

We use your personal data solely for the following purposes:
– Responding to inquiries
– Providing personalized attention and follow-up
– Sending promotional content or newsletters (only if you opt-in)
– Processing order and delivery details
We do not sell or rent your personal data to third parties. However, we may share necessary information with logistics companies to complete your order upon your consent.

4. Registration and User Accounts

User registration on our website is optional. When a user creates an account, we collect basic contact data. Users may update or delete their data at any time by contacting us or using their account settings.

5. Cookies and Tracking Technologies

Our website uses cookies to improve user experience and enable basic features such as:
– Embedded Google Maps
– Links to social media platforms
We may include cookies from third parties in the future, such as YouTube or analytics tools.

You may control your cookie preferences through your browser settings or via the banner on our site.

6. Data Security

We apply reasonable organizational and technical measures to protect your personal data. However, the transmission of data via the internet is never completely secure. Users are responsible for safeguarding their own login credentials.

7. Delivery and Payments

Orders are processed after personalized communication via email or WhatsApp. No payments are made directly through our website. Payments are completed via bank transfer or agreed method. We provide both national and international delivery. While we guarantee careful handling, we are not responsible for damages caused by third-party logistics companies.

8. Returns and Refunds

If a customer wishes to return a product, they may do so within 24 hours of receiving it, as long as the item is in perfect condition. The customer is responsible for return shipping. No returns will be accepted after this period.

9. User Rights

Users have the right to:
– Access their data
– Edit their data
– Delete their account and associated data
– Withdraw consent for data usage at any time
Requests can be made by contacting: sales@sgzminerals.com

10. Changes to This Policy

SGZ MINERALS reserves the right to update this policy at any time. Changes will be published on this page and communicated via email if necessary.